The attempted resolution of issues raised by a complaint is called __________.

• A. Mediation
• B. Arbitration
• C. Litigation
• D. Conciliation

Answer: (D)

Conciliation is an informal, collaborative process where a neutral third party helps the parties with a complaint reach a settlement. The aim is to resolve the issues through discussion and agreement without going to a formal hearing or court. The conciliator may propose potential resolution terms and facilitate negotiations to produce a conciliation agreement that both sides accept.

This fits the description of an attempted resolution because the emphasis is on settling the dispute through negotiation and mutual agreement rather than a binding decision by a judge, arbitrator, or a formal lawsuit. By contrast, mediation involves a neutral facilitator guiding dialogue (but not usually proposing terms), arbitration results in a binding decision by an arbitrator, and litigation is the formal court process.