Which unit handles licensing complaints that involve serious violations and possible financial injury?

• A. Compliance Unit
• B. Litigation Unit
• C. Licensing Appeals
• D. Enforcement Unit

Answer: (B)

When a licensing complaint involves serious violations and the potential for financial harm, the issue requires formal legal action. The Litigation Unit is the branch responsible for pursuing such cases in court, seeking remedies like penalties, restitution, or injunctive relief. This goes beyond internal compliance efforts or administrative decisions. The Compliance Unit focuses on ensuring licensees follow rules and may provide guidance, not prosecute in court. Licensing Appeals handles challenges to licensing decisions themselves, not the enforcement of violations. The Enforcement Unit conducts investigations and can apply administrative remedies, but taking a matter to court is the realm of litigation. So, for complaints that are serious and financially risky, the Litigation Unit is the best fit.